Frequently asked questions

Quick answers to the most common questions.

1. 1I did not get a verification email — check your spam folder, then use "Forgot password?" to resend.
2. 2I cannot see a request — make sure you are logged in with the same email you used on the form.
3. 3How do I change my password — open your Profile tab and use the Security section.
4. 4Staff cannot log in on the client page — staff use the Staff Login page instead.